Last Updated: May 2026

We want you to be satisfied with your purchase. Please read our policy carefully.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective
  • You received the wrong item
  • The product is unused and in original packaging

2. Return Timeframe

  • Return requests must be made within 7–14 days of delivery
  • Requests after this period may not be accepted

3. Non-Returnable Items

We do not accept returns for:

  • Opened or used wellness products
  • Clearance or promotional items
  • Products damaged due to misuse

4. Refund Process

Once your return is approved:

  • Refunds will be processed within 7–10 business days
  • Refunds will be issued to the original payment method

5. Shipping Costs

  • If the return is due to our error, we cover shipping
  • If the return is customer-related, shipping costs are not refunded

6. Order Cancellation

Orders can only be canceled before shipment. Once shipped, cancellation is not possible.

7. Contact for Returns

Email: info@nterminali.com
Address: Av. Monseñor Enrique Julhes 335 y Av. Los Arcos. Km. 1.5 Via Samborondon